LEGAL

Terms & Conditions

TERMS OF USE

Hotel Standard Check-in time is 1300 hours IST and check-out time is 1100 hours.
Early check-in and late check-out are available subject to availability.
Cancellation Policy: Please refer to our Cancellation Policy for detailed information on individual and group cancellations.
All standard hotel/hospitality industry policies apply when not specifically mentioned in the Reservation Confirmation.

Pre-authorisation taken on credit card for total stay on arrival.
Early check-in/late check-out are chargeable as per Hotel policy.
Valid photo ID mandatory at check-in: Aadhaar Card, Driver's License, Voter ID, or Passport. PAN cards not accepted.
Hotel reserves right to refuse check-in without valid ID.
Payment accepted via credit card, payment gateway, bank deposit, or demand draft before due date.
Taxes applicable at time of reservation.
Extension of stay offered at rates applicable at time of extension request.
Privileged/special offer rates are not eligible for cancellation, refund or change.
Refunds processed to original payment method, may take 10-15 business days.
Children up to 5 years stay free (cribs subject to availability). Ages 5-12 may incur additional charges. 13+ charged as extra adult.
Foreign Nationals must present passport and valid visa.

No gatherings/parties of any nature allowed in rooms.
Reservation is not transferable.
No-show fee: one night's room charge applies.
Hotel reserves right to remove guests for conduct, safety, security or medical reasons.
Guests must not compromise hotel health, safety or security.
Original proof of identity required at arrival.
Special offer terms prevail in case of conflict.
Outside food and beverage not permitted.
Hotel not liable for food taken outside after consumption.
Actual bill terms prevail in case of billing conflict.
Guests responsible for maintaining hygiene and safety standards.
Guests liable for damage to hotel assets.
Hotel not responsible for advising guests of allergens in advance.
Valuables can be stored in safety deposit box; charges may apply.
Hotel may refuse storage of exceptionally valuable items without prior notice.
Hotel not responsible for lost, stolen or misplaced personal possessions.
Lost property held for 3 months, then disposed/donated.
Hotel not responsible for vehicle damage/disappearance in parking area.
Valet parking is at guest's own risk.
Hotel may change these terms at any time without prior notice; updates posted on this page.
Hotel not liable for losses due to events beyond its control (flight delays, strikes, natural disasters, government actions, etc.)
Airport transport is an ancillary service; hotel not accountable for incidents during transit.

Reservation acceptance binds guest to Hotel's Standard Terms and Conditions.
These terms constitute the binding agreement between guest and Hotel Rio Benaras for all commercial arrangements.
Hotel may cancel reservation if information provided is falsified or incomplete.
Guest permits hotel to verify guest details from public domain for hospitality purposes.
Hotel may amend these terms at any time without prior notice.
Guest indemnifies hotel against liability arising from reservation and stay.
Hotel not liable for losses from hotel-initiated cancellations.
Hotel not liable for failures due to circumstances beyond reasonable control.
Waiving a right on one occasion does not waive it on future occasions.

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